Welcome to our website. Arran Online and its associates provide their services to you subject to the following conditions. If you use this website or our companion App, you accept these conditions. Please read them carefully.

1. Application of Terms and Conditions

1. These terms and conditions apply to all persons and/or entities who have created a user account (“you”) on the website www.arranonline.com (“site”) as operated by Peroosh Ltd. (“we” or “us”). By creating a user account, advertising on our site or by submitting a business listing to be published on our site, you agree to the following terms and conditions and that these prevail over any other terms and conditions.
2. These terms and conditions should be read in conjunction with our Privacy Policy which can be found on our site.
3. Any content posted or submitted by you to our site is subject at all times to the Acceptable Use Policy and these terms and conditions.

2. User Accounts and Paid Additional Services

1. In order to list your business you must create a user account. Creation of a user account and creation of listings is free of charge. You must keep your password for our app and website safe and secure and operate your user account in accordance with these terms and conditions.
2. With our Paid Additional Services, you optionally may choose to feature your free listing, list an event within your listing or place an advert on our app and website.
3. If you do not wish to be listed on our site and wish to terminate your user account of listing(s) please email info@arranonline.com and we will remove your listing as soon as is practicable.
4. The Paid Additional Services provide registered users with the services described on our site in return for the fees set out on our site. Such services may change from time to time. You may upgrade to a Featured Listing or advertise an event by paying the relevant fee in accordance with section 4 (Fees and Payment) below.
5. We may at our absolute discretion refuse a user account or any type of listing package to any person or entity and we shall not be obliged to state our reasons for such refusal.

Free listings provide the following services:

1. A listing of your company includes, but it not restricted to, your business name, address, contact details (including website URL and email address), region of Arran, business cover image/logo, opening hours, galleries and social media links (you are permitted to list as many business listings as you wish within your User Account for any one company); and
2. Inclusion in the simple searches performed by users of our site.
   

3. Term of User Accounts and Listing Packages

1. User accounts and listings shall continue unless they are terminated by either party in accordance with section 6 (Termination) below.
2. Paid Additional Services shall commence from the date on which full payment is received by us and shall continue for the period depicted by the Paid Listing agreement. Upon the expiry of such said period, unless we have received notice from you by email to info@arranonline.com of your clear wish to terminate your Paid Listing, your Paid Listing shall automatically and without further notice renew for a further period as depicted by the agreement taken and your Stripe account shall be debited for the relevant payment.
3. Either party may terminate a Paid Listing in accordance with the provisions of section 6 (Termination) below.

4. Fees and Payment

1. The fees additional services described in section 8 (Paid Additional Services) below shall be as set out on our site at the time that you make payment for the Paid Additional Services. These fees may change from time to time.
2. All fees are exclusive of UK Value Added Tax or any applicable sales tax in any jurisdiction unless specified otherwise on our site. Fees are also exclusive of all taxes, duties and levies of any kind (including withholding tax) which for the avoidance of doubt, you shall be liable to pay.
3. Payment for all fees is to be made through Stripe.
4. All fees are quoted in pounds sterling and currency exchange settlements will be as provided by Stripe and your financial institution.

5. Cancellation

1. You may within 7 days of completing payment for our Paid Additional Services, cancel your Paid Additional Services. To cancel your Paid Additional Services, you must email info@arranonline.com within the aforementioned time period providing clear notice of your wish to cancel your Paid Additional Services.
2. If we receive notice of cancellation of your Paid Additional Services in accordance with paragraph 5.1, we will refund the Paid Additional Services fee you paid back to your Stripe account within 30 days of our receipt of such notice — subtracting any costs already incurrred for your use of the Paid Additional Service (part days will be counted as whole days).

6. Termination

1. You may terminate your User Account or Paid Additional Services in accordance with paragraph 2.4 above and we may terminate your User Account or Paid Additional Services at any time without notice to you by removing your listing from our site.
2. You may terminate any Paid Additional Services for listing at any time by emailing info@arranonline.com and providing us with clear notice of your wish to terminate your Paid Additional Services. Subject to paragraph 5 above, no refund of any fee will be provided on termination. Such termination of your Paid Additional Services shall be effective from the date on which we remove your Paid Additional Services from the site.
3. If you provide notice to terminate your Paid Additional Services, you shall continue to have a User Account and a Free Listing on our site and these terms and conditions shall continue to apply to your User Account and Free Listing.

We may terminate your user account, Paid Additional Services and the agreement between us without notice and without any liability to make any refund or other payment to you in the following circumstances:

1. You have breached these terms and conditions, the Acceptable Use Policy or the Privacy Policy in any way;
2. You are in our opinion transmitting or otherwise connected with any ‘spam’ or any other form of unsolicited bulk email or communication;
3. Your user account or listing may in our reasonable opinion adversely affect our goodwill or reputation; or
4. You or us cease to carry on business, are declared bankrupt or enter into an insolvency or administration procedure.

7. Consequences of Termination

1. Upon termination of the agreement between us, your right to use the registered user sections of our site shall immediately cease. We have no obligation to maintain any of your posted content, Additional Services, Articles or any content within your listing.
2. Any termination of the agreement between us shall not affect any rights or liabilities that have accrued to us prior to such termination.

8. Paid Additional Services

1. Paid Additional Services such as featured listings or advertising an event on our site, being featured in our newsletter and having your photo displayed on our website home page or App are described on our website and may change from time to time. Paid Additional Services are limited in number and will be accepted on a first come first served basis. We accept no liability for Paid Additional Services not being available.
2. Advertisements purchased as Paid Additional Services shall be in the size, format and location specified on our site at the time you make payment or in such similar location as we in our absolute discretion determine and shall be displayed on our site for the period of time specified on our site at the time you make payment.You warrant that your advertisement complies with all applicable law and regulation (including self regulation such as the CAP Code) and you shall indemnify us for any loss, damage or other liability that we may suffer as a result of you breaching this condition.
3. We may in relation to Paid Additional Services provide specifications as to the materials to be provided by you in order for us to fulfil the delivery of such Additional Services. If you do not provide the specified materials in the manner and form specified within the time period stated, we shall not be obliged to fulfil the delivery of such Paid Additional Services and no refund shall be made in relation to your payment for such Additional Services.
4. We may reject at our absolute discretion any materials submitted in relation to Paid Additional Services and may request you to provide amended or additional materials.
5. If you decide to withdraw your advertisement for any reason, we shall not be obliged to provide you with a refund.
6. We do not guarantee or make any representation or warranty as to the outcome (such as response levels to advertisements) of your purchase of any Paid Additional Services.
7. All advertising content is subject to our approval and we reserve the right to reject or cancel any advertisement that we deem to be unsuitable for any reason.
8. We accept no liability for any errors in any advertisements (or for errors in any content on our App or website).

9. Intellectual Property

1. We are the owner or the licensee of all intellectual property rights in our site and App, and in all of the material published on it. The App and website and such materials are protected by copyright laws and treaties around the world and we reserve all such rights.
2. You grant us a perpetual, worldwide, royalty free licence to use all or any of your intellectual property rights in any materials, advertisements or content submitted or shown on our site.
3. You shall, at all times during and after the term of this agreement, indemnify us and keep us indemnified against all losses, damages, costs or expenses and other liabilities (including legal fees) incurred by, awarded against or agreed to be paid by us arising from any claim of infringement or alleged infringement (including the defence of such infringement or alleged infringement) of a third party’s intellectual property rights arising out of your use of our App and website (including any advertising on our App and website or Articles you submit to our site).
4. You agree and acknowledge that we retain full editorial control over all advertisements and listings submitted by you to our site and that we will own all intellectual property rights in relation to such advertisements and listings (other than in relation to your branding and other intellectual property rights that are owned by you prior to you submitting such advertisements and listings).
5. We reserve the right to change the format, style and layout of our App and website and any advertisement, listing or Article submitted by you as we see fit.
6. You must not reproduce in any format (including on another website) any part of our App or website (including content, designs, look and feel) without our prior written consent.

10. Warranties

1. You warrant that where you are an individual you are at least 18 years of age and where you are a company or other similar entity, that you are a bona fide legal entity duly formed in accordance with all applicable law and regulations and have full capacity and authority to enter into the agreement between us.
2. You warrant that all information that you have provided us with or have submitted to our site is true and accurate and not misleading in any way.
3. You warrant that in using our site you will comply at all times with all applicable law and regulations and advertising codes of conduct.
4. You warrant that any website owned or controlled by you that is listed on our site is free from illegal, defamatory or tortious content.

11. Limitation of Liability

1. Other than liability for us causing death or personal injury to any person or for any fraudulent misrepresentation made by us, we exclude all liability for any loss or damage suffered by you resulting from your use of our site (including all consequential loss or damage howsoever caused and whether this was in the reasonable contemplation of us or not).
2. In the event that we are found liable to you for any loss or damage, this liability shall be limited to the amount that you have paid for your current listing package and any current Additional Services. In the event that any court of competent jurisdiction does not allow such limitation on liability and awards damages against us in excess of the amount that you have paid for your current listing package and any current Additional Services, you agree to release us from all damages and liability in excess of this amount.
3. You specifically agree and acknowledge that we are not liable to you for any loss or damage, for offence caused or for any threatening, defamatory, obscene, offensive or illegal content uploaded to our site by a third party or for the infringement of any of your rights (including intellectual property rights) arising from the conduct of a third party.
4. You agree and acknowledge that we have no liability for our site not being available at any time nor any liability for the deletion, corruption or failure to store any materials or content maintained or transmitted on or through our site.We shall have no liability for any advice, views, recommendations, advertisements and any other form of content provided by other users of our site or third parties.
5. Where we provide any content on the site that contains advice, views or recommendations, this is done on a generic basis without considering individual circumstances and hence we shall have no liability for any such content.
6. We have not verified or performed any checks on registered users or other users of the site who may contact you and we therefore disclaim all liability in relation to the actions of registered users, other users and any other third parties in relation to our site and App. You should of course take all necessary precautions regarding your safety when corresponding with or meeting with registered users, other users or other third parties.

12. Indemnity

You hereby agree, at all times during and after the term of this agreement, to indemnify us and keep us indemnified against all losses, damages, costs or expenses and other liabilities (including legal fees) incurred by, awarded against or agreed to be paid by us arising from your breach of any of these terms and conditions.

13. Force Majeure

We shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement, arising from or attributable to acts, events, omissions or accidents beyond our reasonable control.

14. Default Interest Rate

If you fail to pay any amount payable under this agreement, we may charge you interest on the overdue amount. You shall pay the interest immediately on demand, from the due date up to the date of actual payment, after as well as before judgment, at the rate of 4% per annum above the base rate for the time being of Barclays Bank Plc. Such interest shall accrue on a daily basis and be compounded quarterly.

15. Severance

If any provision of this agreement (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force unless, in our reasonable opinion, the purpose of this agreement is frustrated as a result.

16. Variation

We may vary these terms and conditions at any time. The latest version of these terms and conditions shall be as posted on our site or as emailed to you. Your continued use of our site constitutes your acceptance of any new or updated or amended terms and conditions.

17. Waiver

No failure or delay by us to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that (or any other) right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that (or any other) right or remedy.

18. Assignment

This agreement is personal to you and you may not, without our prior written consent, assign, transfer, sub-contract, delegate or deal in any other manner with this agreement. We may assign this agreement at our discretion and without providing you with notice.

19. Entire Agreement

This agreement, the Website and App Terms of Use, Acceptable Use Policy and the Privacy Policy (which can be found on our site) constitute the entire agreement between us and supersede all prior agreements, communications and proposals.

20. Third Party Rights

A person who is not a party to this agreement shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999.

21. Governing Law and Jurisdiction

1. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with Scottish law.
2. The parties irrevocably agree that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).

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ArranOnline respects your privacy and is committed to protecting your personal data.

Our privacy notice will inform you as to how we look after your personal data when you visit our website or use our App and tell you about your privacy rights and how the law protects you.

1. Important information and who we are

1.1 Purpose of this privacy notice

This privacy notice aims to give you information on how ArranOnline collects and processes your personal data through your use of this website and App, including any data you may provide when you sign in to your client area or purchase a product / service. When we collect, use and are responsible for certain personal information about you, until 11pm on 31st December 2020 we were regulated under the General Data Protection Regulation (”GDPR or EU GDPR”) which applies across the European Union (including in the United Kingdom). We are also regulated under the Retained General Data Protection Regulation (“GDPR” or “UK GDPR”) in the United Kingdom from the end of the Brexit implementation period. We are responsible as ”controller” of that personal information for the purposes of those laws as described above.

This website and App are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

This privacy notice supplements any other notices and is not intended to override them.

1.2 Controller & Data Processor

ArranOnline is the controller and data processor and we are responsible for your personal data (collectively referred to as ArranOnline, ”we”, ”us” or ”our” in this privacy notice).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

1.3 ArranOnline Contact Details

Name: Chris Attkins

Postal Address: Thistledo, Brodick, Isle of Arran KA27 8AJ

Telephone Number: 0754 550 1919

E-mail: chris.attkins@icloud.com

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance, when we will endeavour to deal with any such issues.

1.4 Changes to the privacy notice and your duty to inform us of changes

The data protection laws changed on 25th May 2018.

This version of our privacy policy was last updated on 17th January 2021.

It is important that the personal data we hold about you is accurate and current.

Please keep us informed if your personal data changes during your relationship with us.

1.5 Third-party links

This website and App may include links to third-party websites, plug-ins and applications.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website or App, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

1. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
2. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender; Contact Data includes billing address, delivery address, e-mail address and telephone numbers; Financial Data includes bank account and payment card details; Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us; Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website or App; Profile Data includes your username and password (if applicable), purchases or orders made by you, your interests, preferences, feedback and survey responses; Usage Data includes information about how you use our website, products and services; and Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
3. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website or App feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
4. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
5. If you fail to provide data: where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

3.1 Direct Interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, e-mail or otherwise. This includes personal data you provide when you:

1. Apply for our products or services
2. Create an account on our website or App
3. Subscribe to our service or publications
4. Request marketing to be sent to you
5. Enter a competition, promotion or survey
6. Give us some feedback.

3.2 Automated technologies or interactions

As you interact with our website and App, we may automatically collect Technical Data about your equipment, browsing actions and patterns.

We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

3.3 Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources as set out below:

1. Technical Data from the following parties: Analytics providers; Affiliate network providers; Advertising networks; and Search information providers.
2. Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
3. Identity and Contact Data from data brokers or aggregators.
4. Identity and Contact Data from publicly available sources.

4. How we use your personal data

4.1 How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

1. Where we need to perform the contract we are about to enter into or have entered into with you.
2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
3. Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than to respond to an enquiry you make to us via our website or App, where by making the enquiry you consent to us using any personal data provided for the purposes of dealing with and responding to that enquiry, or in relation to sending third party direct marketing communications to you via e-mail or text message.

You have the right to withdraw consent to marketing at any time by contacting us.

4.2 Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

4.3 Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

4.4 Third-party marketing

We will obtain your express opt-in consent before we share your personal data with any company outside of ArranOnline for marketing purposes.

4.5 Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

4.6 Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

4.7 Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you wish for an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

1. We may have to share your personal data with the parties set out below for these purposes: Internal Third Parties; External Third Parties; Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
2. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
3. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

1. We share your data within ArranOnline including any of our subsidiary companies and on occasion with third party suppliers where required. This might involve transferring your data outside the United Kingdom (UK) / European Economic Area (EEA).
2. Many of our external third parties are based outside the UK and/or European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the UK / EEA. Whenever we transfer your personal data out of the UK / EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. We ensure your personal data is protected by requiring all our third parties to follow the same rules when processing your personal data. These rules are either the SCC, as described later in this clause 6, or are ”binding corporate rules”.
3. If, in the course of providing the Services, you are a Controller and we are your Processor in respect of any Personal Data, and the United Kingdom is or becomes a “third country” for the purpose of Chapter V of Regulation 2016/679, unless and until such time as the European Commission has decided that the United Kingdom ensures an adequate level of protection for the purposes of Chapter V of Regulation 2016/679, we and you shall, in respect of any transfer of Personal Data subject to Chapter V of Regulation 2016/679 which is neither on the basis of an adequacy decision nor subject to any of the permitted derogations set out in that Chapter V, enter automatically into the Standard Contractual Clauses for the transfer of personal data to processors established in third countries (controller to processor transfers) approved by the European Commission by Commission Decision 2010/87/EU.
4. If, in the course of providing the Services, you are a Controller and you transfer Personal Data to us as a Controller, and the United Kingdom is or becomes a “third country” for the purpose of Chapter V of Regulation 2016/679, unless and until such time as the European Commission has decided that the United Kingdom ensures an adequate level of protection for the purposes of Chapter V of Regulation 2016/679, we and you shall, in respect of any transfer of Personal Data subject to Chapter V of Regulation 2016/679 which is neither on the basis of an adequacy decision nor subject to any of the permitted derogations set out in that Chapter V, enter automatically into the Standard Contractual Clauses for the transfer of personal data from the Community to third countries (controller to controller transfers) annexed to the European Commission Decision 2004/915/EC (Set II).
5. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK or EEA, see contact details for the Data Privacy Manager at section 1 of this Privacy Policy.

7. Data security

1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

8.1 How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

9.1 Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

1. Request access to your personal data.
2. Request correction of your personal data.
3. Request erasure of your personal data.
4. Object to processing of your personal data.
5. Request restriction of processing your personal data.
6. Request transfer of your personal data.Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

9.2 No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

9.3 What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9.4 Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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